When encountering common maintenance issues, this detailed checklist can guide you through easy fixes you can perform yourself. If these steps don’t resolve the problem, capturing the issue with photos and providing a thorough description in your Keyhook maintenance request will ensure quicker and more accurate service.
Electrical Issues
Wall Socket Not Working
- Test the Socket: Use another device, like a lamp or radio, to check if the socket is functional.
- Identify the Issue: If the test device works, the original appliance may be at fault.
Loss of Power
- Locate the Circuit Breaker: Find any switches that have flipped off.
- Reset the Breaker: Switch it to "OFF" and then back to "ON".
Light Fixture Issues
- Verify Bulb Wattage: Ensure you're using bulbs with the recommended wattage for your fixture.
- Use a Lower Wattage Bulb: If unsure, opt for a 60-watt bulb or lower to prevent overheating.
Plumbing Issues
Running Toilet
- Check the Cistern Seal: Look for a dislodged or damaged rubber seal.
- Adjust or Replace: Sometimes, a simple adjustment of the seal can stop the leak.
Lack of Hot Water
- Check Power Supply: Ensure the hot water cylinder is plugged in and powered.
- Feel the Cylinder: A cold cylinder might indicate a need for an electrician, while a hot one suggests plumbing issues.
Blocked Drain
- Pour Boiling Water: Start with a pot of boiling water down the drain.
- Baking Soda and Vinegar: Follow with a cup of baking soda and a mixture of one cup water and one cup vinegar.
- Wait and Cover: Let the mixture sit for 5-10 minutes with the drain covered.
- Flush Again: Finish with another pot of boiling water.
Appliance Issues
Fridge/Freezer Overfull
Frost Build-Up: This can occur when air vents are blocked by too many items. Ensure nothing is obstructing airflow through the vents and check for improvements after 24 hours.
Oven Not Heating
- Check if Stove Top Works: If the stove top is operational but the oven isn’t, the issue could be with the oven’s settings.
- Review the Manual: Refer to your oven's manual for instructions on setting the clock or adjusting the timer.
HVAC/Heat Pump Maintenance
- Air Filter Cleaning: Regular cleaning of air filters can significantly enhance performance. Remove, clean off any dust or debris, and replace.
Making the Most of Your Keyhook Maintenance Request
Provide Detailed Information: The more specifics you can provide about the issue, the better prepared the responding technician will be.
Include Photos: Visuals can greatly aid in diagnosing the problem accurately.
Direct Communication: If the issue persists or you have additional information, use the app to contact Keyhook directly for further assistance.
Following this checklist not only helps in quickly addressing simple issues but also ensures that when professional help is needed, they arrive well-informed and ready to fix the problem efficiently.
