Last updated: July 2022
We Propup Group Limited (Keyhook, us or we) recognise the importance of protecting your privacy. When dealing with personal information we comply with the Privacy Act 2020 (the Act).
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
We will only collect personal information that is connected to a function or activity we carry out, and only where the collection of that information is necessary for that function or activity. Keyhook collects information about you for the purposes outlined in section 6.
This Policy applies to the personal information of clients and users (“you”) of the Keyhook platform (Platform). This Policy applies to both landlords and tenants who use our Platform.
Where we are providing service to you in connection with the Platform this Policy should be read in conjunction with our Terms.
3. How do we collect personal information?
We collect personal information about you from:
You may enter personal information about your tenants or prospective tenants into the Platform only where you are authorised to disclose that information to us.
Where possible, we will collect personal information from you directly.
4. What kind of personal information do we collect?
We collect personal information from you, including, but not limited to:
We also collect personal information from suppliers, contractors and third party service providers that we engage to help us operate our Platform.
We may also collect, use and share anonymous and aggregated data for statistical, product development, analysis, and to provide to third parties. No personal information would be disclosed. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific Platform feature and provide third parties with aggregate rental appraisal data.
In some cases, if personal information we request is not provided, it might adversely impact our ability to supply the service through the Platform.
5. Why do we collect your personal information?
We collect personal information in order to operate our business, provide services to you and provide functionality of the Platform.
We will collect and use your personal information legally and fairly, and for the following purposes:
6. When will we disclose your personal information
We may disclose information to:
We will only hold your personal information for as long as necessary for the purposes for which it was collected, unless otherwise required by law. This may include retaining information in case a dispute arises between yourself and another party in respect of a property, and you require information or photographic evidence that was stored on the Platform.
7. Device specific data and cookies
We also collect information about your use of our Platform, for example:
Collecting this information allows us to customise your online experience, as well as improve the performance, usability and effectiveness of our Platform.
8. Third-party links
9. Protecting your personal information
Safeguarding the privacy of your information is important to us. These measures include:
We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
10. How can you access your personal information, or seek to have it correct?
You have the right to access your personal information we hold about you and have any of your personal information corrected if you believe it is incorrect. If you would like to ask for a copy of your information, or have it updated, please contact us at:
11. What happens if there is a privacy breach?
If there is a breach of privacy involving your personal information, we will comply with any legal obligations in the Act.