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NZ Property Management Software
27 June, 2024
Property Management

The Importance of Excellent Human Support Behind Your Property Management Software: Enter Keyhook

Sam Nicholls
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The Importance of Excellent Human Support Behind Your Property Management Software: Enter Keyhook

In the competitive landscape of property management software, providing top-tier support is a crucial differentiator. Keyhook, New Zealand’s fastest growing property management software company, understands this better than anyone. Our commitment to exceptional customer service sets us apart from the competition and ensures that property managers have the support they need when they need it.

Why Human Support Matters

Many property management software solutions fall short in the support department. We've had countless conversations with New Zealand property managers who have expressed frustration over inadequate support from their software providers. These conversations reveal a common theme: poor support can lead to significant operational disruptions, causing stress and inefficiency for property managers.

Human support is invaluable because it offers:

  1. Personalised Assistance: Unlike automated systems, human support teams can understand the nuances of each problem and provide tailored solutions.
  2. Quick Problem Resolution: A dedicated support team can quickly diagnose and resolve issues, minimising downtime.
  3. Empathy and Understanding: Human interactions bring empathy and understanding, ensuring clients are valued and heard.

Keyhook's Customer-Centric Approach

At Keyhook, we prioritise our customers' needs and experiences. Our support team, based in New Zealand, is dedicated to providing exceptional service that goes above and beyond. Here’s how we do it:

1. Local Expertise

Our support team consists of professionals who understand the New Zealand property market. This local expertise allows us to offer relevant advice and solutions that are specifically tailored to the challenges faced by Kiwi property managers.

2. Availability and Accessibility

We know that property management doesn't adhere to a 9-to-5 schedule. That's why Keyhook offers support seven days a week. Whether it's a weekday morning or a weekend afternoon, our team is ready to assist, ensuring that our clients never feel stranded.

3. Proactive Support

Our approach to support is proactive. We don't wait for problems to arise; instead, we actively monitor our systems and reach out to clients to address potential issues before they escalate. This proactive stance significantly reduces the risk of disruptions and enhances the overall user experience.

4. Comprehensive Training

We believe in empowering our clients through knowledge. Keyhook provides extensive training sessions to ensure that property managers and their teams are well-versed in using our software. These training sessions cover everything from basic functionalities to advanced features, enabling clients to maximise the benefits of the Keyhook platform.

Setting the Standard for Excellence

Keyhook's dedication to exceptional support has earned us a reputation for reliability and excellence. Here are a few ways we set ourselves apart:

Client Success Stories

One of our clients, a boutique property management agency, was able to double their rent roll without additional staff, thanks to the time saved using Keyhook. The agency’s director praised our support team for their quick response times and effective solutions, highlighting the direct impact of our service on their business growth.

Continuous Improvement

We continuously gather feedback from our clients to improve our support services. This feedback loop ensures that we are always adapting and enhancing our support processes to meet the evolving needs of our clients.

Innovative Solutions

Keyhook leverages AI and machine learning to streamline repetitive tasks, reducing the workload for property managers by over 30%. Our support team is trained to assist clients in integrating these advanced features into their daily operations, further improving efficiency and productivity.


In an industry where time is money, having reliable, local support is not just an added benefit; it's a necessity. Keyhook’s New Zealand-based support team is dedicated to providing the highest level of service, ensuring that property managers can operate smoothly and efficiently. Our customer-centric approach, combined with our commitment to excellence, makes Keyhook the go-to property management software for New Zealand property managers.

Join Keyhook today and experience the difference that exceptional support can make for your property management business.

By focusing on local expertise, availability, proactive support, and comprehensive training, Keyhook ensures that our clients receive unparalleled service. Our dedication to continuous improvement and innovative solutions underscores our commitment to customer satisfaction. 

The information provided in this article is for general informational purposes only and should not be considered legal advice. We make no representations or warranties about the accuracy, completeness, or suitability of the information, and we do not accept any liability for any loss or damage that may arise from your use of the content. It is essential to consult with a qualified legal professional for advice tailored to your specific situation.

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